日志文件如下：
[2026-10-09 14:50:09.623] [info] Log file: C:\Users\Administrator\AppData\Roaming\d5-arco\logs\main.log
[2026-10-09 14:50:09.660] [info] (Diagnostics) [local_crash_collection_ready] {
runId: ‘1218aee1-b9c9-4f93-8ef7-ac194e6c796b’,
version: ‘0.9.8’,
electron: ‘43.2.0’,
platform: ‘win32’,
arch: ‘x64’,
startedAt: ‘2026-10-09T06:50:09.624Z’,
time: ‘2026-10-09T06:50:09.660Z’,
root: ‘C:\Users\Administrator\AppData\Roaming\d5-arco\Crashpad’,
directory: ‘C:\Users\Administrator\AppData\Roaming\d5-arco\Crashpad\runs\1218aee1-b9c9-4f93-8ef7-ac194e6c796b’,
uploadToServer: false,
coverage: ‘electron-processes’
}
[2026-10-09 14:50:11.276] [info] (Main) [StartupTiming] phase=electron_ready process_elapsed_ms=1761 platform=win32 arch=x64 version=0.9.8 packaged=true
[2026-10-09 14:50:11.320] [info] (Main) browser-window-created
[2026-10-09 14:50:11.321] [info] (LauncherWindowMessage) Registered Arco message window
[2026-10-09 14:50:11.322] [info] (Main) [StartupTiming] phase=window_created duration_ms=42 process_elapsed_ms=1806
[2026-10-09 14:50:11.460] [info] (ArcoAnalytics) [Sensors] Sent analytics event: arco_program_start
[2026-10-09 14:50:12.257] [info] (Main) [StartupTiming] phase=renderer_loaded process_elapsed_ms=2741
[2026-10-09 14:50:12.258] [info] (Main) [StartupTiming] phase=setup_begin process_elapsed_ms=2742
[2026-10-09 14:50:12.259] [info] (Main) DEV_NO_EXE=undefined, is.dev=false, isDevNoExe=false
[2026-10-09 14:50:12.261] [info] (PythonEnv) === Python env setup ===
[2026-10-09 14:50:12.261] [info] (PythonEnv) OS: win32 10.0.26200 x64
[2026-10-09 14:50:12.262] [info] (PythonEnv) AppData: C:\Users\Administrator\AppData\Roaming\d5-arco
[2026-10-09 14:50:12.262] [info] (PythonEnv) envRoot: C:\Users\Administrator\AppData\Roaming\d5-arco\python-env
[2026-10-09 14:50:12.262] [info] (PythonEnv) archive: E:\D5ai\arco\resources\python-env\win\python-standalone.tar.gz (21471413 bytes)
[2026-10-09 14:50:12.262] [info] (PythonEnv) free disk: 41746 MB
[2026-10-09 14:50:12.262] [info] (PythonEnv) venv exists: false
[2026-10-09 14:50:12.852] [info] (ArcoAnalytics) [Sensors] Sent analytics event: arco_show
[2026-10-09 14:50:17.477] [info] (PythonEnv) extract-python done in 5214ms
[2026-10-09 14:50:21.338] [info] Checking for update
[2026-10-09 14:50:21.339] [info] Generated new staging user ID: c8facabb-04d9-502a-a338-bdba2d55f818
[2026-10-09 14:50:21.340] [info] [Updater] Checking render-api: env=cn, target=win, version=0.9.8, authenticated=true
[2026-10-09 14:50:21.438] [info] [Updater] POST render-api HTTP 200
[2026-10-09 14:50:21.439] [info] [Updater] No eligible update (99 ms)
[2026-10-09 14:50:21.440] [info] Update for version 0.9.8 is not available (latest version: 0.9.8, downgrade is disallowed).
[2026-10-09 14:50:23.819] [error] (PythonEnv) create-venv failed after 6341ms: Error: spawn UNKNOWN
[2026-10-09 14:50:23.820] [error] (Main) Setup failed: Error: spawn UNKNOWN
[2026-10-09 14:50:23.820] [error] (Main) [StartupTiming] phase=setup_failed duration_ms=11562 process_elapsed_ms=14304 step=create-venv
[2026-10-09 14:50:32.661] [info] (PythonEnv) === Python env setup ===
[2026-10-09 14:50:32.662] [info] (PythonEnv) OS: win32 10.0.26200 x64
[2026-10-09 14:50:32.662] [info] (PythonEnv) AppData: C:\Users\Administrator\AppData\Roaming\d5-arco
[2026-10-09 14:50:32.662] [info] (PythonEnv) envRoot: C:\Users\Administrator\AppData\Roaming\d5-arco\python-env
[2026-10-09 14:50:32.662] [info] (PythonEnv) archive: E:\D5ai\arco\resources\python-env\win\python-standalone.tar.gz (21471413 bytes)
[2026-10-09 14:50:32.662] [info] (PythonEnv) free disk: 41751 MB
[2026-10-09 14:50:32.662] [info] (PythonEnv) venv exists: false
[2026-10-09 14:50:41.361] [info] (PythonEnv) extract-python done in 8698ms
[2026-10-09 14:50:42.332] [error] (PythonEnv) create-venv failed after 970ms: Error: spawn UNKNOWN
[2026-10-09 14:50:42.332] [error] (Main) Retry failed: Error: spawn UNKNOWN
[2026-10-09 14:50:58.221] [info] (PythonEnv) === Python env setup ===
[2026-10-09 14:50:58.221] [info] (PythonEnv) OS: win32 10.0.26200 x64
[2026-10-09 14:50:58.222] [info] (PythonEnv) AppData: C:\Users\Administrator\AppData\Roaming\d5-arco
[2026-10-09 14:50:58.222] [info] (PythonEnv) envRoot: C:\Users\Administrator\AppData\Roaming\d5-arco\python-env
[2026-10-09 14:50:58.222] [info] (PythonEnv) archive: E:\D5ai\arco\resources\python-env\win\python-standalone.tar.gz (21471413 bytes)
[2026-10-09 14:50:58.222] [info] (PythonEnv) free disk: 41775 MB
[2026-10-09 14:50:58.222] [info] (PythonEnv) venv exists: false
[2026-10-09 14:51:03.622] [info] (PythonEnv) extract-python done in 5400ms
[2026-10-09 14:51:03.739] [error] (PythonEnv) create-venv failed after 117ms: Error: spawn UNKNOWN
[2026-10-09 14:51:03.740] [error] (Main) Retry failed: Error: spawn UNKNOWN
[2026-10-09 14:51:31.248] [info] (PythonEnv) === Python env setup ===
[2026-10-09 14:51:31.248] [info] (PythonEnv) OS: win32 10.0.26200 x64
[2026-10-09 14:51:31.248] [info] (PythonEnv) AppData: C:\Users\Administrator\AppData\Roaming\d5-arco
[2026-10-09 14:51:31.248] [info] (PythonEnv) envRoot: C:\Users\Administrator\AppData\Roaming\d5-arco\python-env
[2026-10-09 14:51:31.249] [info] (PythonEnv) archive: E:\D5ai\arco\resources\python-env\win\python-standalone.tar.gz (21471413 bytes)
[2026-10-09 14:51:31.249] [info] (PythonEnv) free disk: 41775 MB
[2026-10-09 14:51:31.249] [info] (PythonEnv) venv exists: false
[2026-10-09 14:51:36.374] [info] (PythonEnv) extract-python done in 5125ms
[2026-10-09 14:51:36.514] [error] (PythonEnv) create-venv failed after 140ms: Error: spawn UNKNOWN
[2026-10-09 14:51:36.514] [error] (Main) Retry failed: Error: spawn UNKNOWN
您好，请问设备上是否有杀毒或安全软件呢？退出杀毒软件后点击重试可以正常运行吗？
好了，谢谢啦
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